GENERAL CONDITIONS

The terms of this Contract specify the agreement between the Pet Owner ('you', 'your') and the Veterinarian ('we', 'our') whose contact details are listed on the front of this document, for the provision by the Veterinarian of the services stipulated in the Pet Care Plan documentation – VetoPlan (the 'Services') of which we have given you a copy. In the event that the terms of this Contract conflict with those specified in our general or specific service conditions, the terms specified in this Contract will prevail. Similarly, if the terms on the front of this Contract differ from the terms on this page, then the terms on the front will prevail.

You must check the terms of this Contract in detail before committing. If you think there are errors in this Contract or if you have questions about the Contract, you must contact us immediately. Once you sign the Contract, you will be bound by its terms.

We have no obligation to enter into the Contract with you and any Contract signed by you and submitted to us will be considered an offer from you to start your membership on the date indicated on the front. Your offer will be considered accepted at the earliest of the following actions: either when we provide you with a copy of the contract signed by us, or when we collect the first monthly payment. At that time, the Contract will be binding between you and us.

In the case where your Contract was concluded remotely or off-premises as defined in Article L.121-16 of the Consumer Code, you have a period of 14 calendar days from the date you sent us the signed Contract, to withdraw and cancel the Contract by notifying us of your wish by means of an unambiguous statement, for example by sending us a letter according to the model below to our name and address as they appear on the Contract:

This Contract is valid only in the clinic(s) mentioned on the front and applies only during the opening hours of this/these clinic(s).

It is for a fixed quarterly term. The products and services provided under this Contract will be offered to you according to a schedule established at the time of your membership, on a quarterly cycle. This periodicity of services, per quarter, will allow you to benefit from the products and services adapted to your animal's care, which are listed in the specific conditions of this Contract attached to this Contract. We specify that the total value of the products and services offered to you cannot exceed €199 per quarter.

Your Contract will be automatically renewed by tacit agreement at the end of each three-month period, for another three-month period. You can notify the termination of the contract for any reason and without charge by sending us a termination notice by registered letter with acknowledgment of receipt at least 20 days before the end of said period. The termination will take effect at the end of the current quarterly period.

You can also terminate the Contract at any time (a) if you change Veterinarian, (b) if your animal were to die, or (c) following the occurrence of any other force majeure event as defined in Article 1218 of the Civil Code, or other legitimate reason, which would prevent you from performing the Contract. Under these conditions, the termination of the Contract will take effect 20 days after receipt of your termination request sent by registered letter with acknowledgment of receipt.

If at the time of your effective termination of the Contract you have benefited from services during the current quarterly cycle for which you have not yet made payment, you agree to be charged the value of these unpaid services, in accordance with the Veto Plan rate schedule listed in the specific conditions of your Contract.

The Services will only be provided and the Pet Care Plan (the 'Plan') will only apply to the animal(s) specifically indicated on the front.

We will provide the Services during the term of the Contract in accordance with normal veterinary care standards. However, we can only provide the Services based on the appointments you make, and it is your responsibility to ensure that you and the animal(s) covered by the Plan attend the veterinary practice for the health checks provided for in the Plan. We can also only provide the Services based on the information we hold about this animal(s), and you must inform us of any relevant information about your animal(s) covered, including precise details about their general health and well-being.

The monthly payments you must honor are stipulated on the front. Some veterinarians have set up a payment system in installments with a third-party payment provider. The general conditions of these providers will apply, and you will be invited to accept their general conditions before payment. If applicable, these monthly payments will take into account the discounts mentioned for any additional animal, provided that the amount due for any additional animal is paid under the same payment instruction, i.e., during the same direct debit.

The monthly payments will be collected by us or on our behalf by the agent we appoint for the direct debit in accordance with the direct debit instructions stipulated on the front. The direct debits will be made monthly at any time following the date you signed the Contract (usually around the 2nd or 16th day of each month) until this Contract expires or is terminated for any reason. You must ensure that the information provided in the direct debit instructions is correct and inform us of any changes in the future. You must also ensure that your bank account has sufficient funds for the direct debit payment.

The monthly payments stipulated on the front include VAT and all other applicable taxes. However, the VAT rate is subject to change, and we therefore reserve the right to increase the monthly payments to account for VAT rate increases after informing you.

The cost of providing veterinary care may vary over time due to, for example, fluctuations in the purchase price of vaccines and medications. We reserve the right to modify the amount of the monthly payments and more generally the terms of this Contract at each period of tacit renewal of the Contract. You will be notified of the modification of the monthly payments or the modifications of the terms of the Contract in the letter or email we send you at least forty (40) days before the renewal date of the Contract, thus allowing you to oppose the renewal under the conditions referred to in clause 7 above. In the event that the letter or email relating to the tacit renewal is not sent to you in accordance with the terms hereof and where the amount of the monthly payments is modified or significant modifications of the Contract are planned, you may immediately and at any time terminate the Contract in writing. In this case, the termination will take effect twenty (20) days after receipt of your termination letter, and we will refund all amounts you have already paid us less the costs of care provided to your pet(s) to that date and all reasonable administrative fees we have incurred. You remain liable for all amounts due relating to services or goods we have already provided to you up to the date of effective termination.

Direct debits may sometimes be rejected by your bank or financial institution. When this happens and we (or the agent we appoint) are unable to collect your monthly payment, we (or our agent) reserve the right to charge you a penalty of — € per rejected debit for the fees generated, as well as, after a formal notice to remedy within 30 days not followed by effect, interest at the rate of three times the legal interest rate and/or to suspend the provision of Services and/or terminate this Contract until all arrears including any penalties and interest have been paid. Any unpaid direct debit must be considered a debt to be paid to us, and without prejudice to our rights, we may initiate a collection procedure and legal action to recover the debt you owe us.

We may terminate the Contract immediately by written notice in the following cases:

(i) we are unable to make direct debits from your account more than twice and/or if you do not settle the payment arrears within 30 days following the scheduled date for the direct debit;

(ii) you violate the terms of this Contract in another substantial way and you do not remedy it within 30 days from our written request to remedy it;

(iii) you are subject to a debt procedure or more generally you are deemed unable to pay your debts as they fall due.

In the event that we terminate the Contract on the basis of this clause, you must, within 30 days following the termination date, pay us a termination indemnity equivalent to the direct debits that would have been due for the remaining term of the Contract. You agree that this indemnity represents a genuine pre-estimate of our losses resulting from such termination. In the event that this Contract is terminated in accordance with this clause, you would be obliged to pay a cancellation fee of 15 euros payable to our agent carrying out the direct debit to account for their time and costs in canceling the direct debit.

When the direct debit is carried out by a third party on our behalf, you agree and acknowledge that the third party is not responsible for the provision of the Services that we are responsible for, and you agree not to make any claims of any kind against this third party due to the provision of the Services.

It is possible that we may not be able to provide the Services for reasons beyond our control. Such circumstances include (but are not limited to) the absence or illness of qualified veterinary staff and/or when we face a shortage in the supply of vaccines or medications. When we experience delays in providing the Services for reasons beyond our control, we will do what we can reasonably do to reduce delays and find another appointment for you and your pet. However, we will not be responsible if we fail to provide the Services in these circumstances.

We reserve the right to transfer our rights under this Contract to any other appropriate person provided that we inform you, but this Contract is personal, for you and your pet listed on the front. You cannot transfer the benefits of this Contract to another person or change the pets to which this Contract applies without our written consent.

All intellectual property rights (including but not limited to copyrights, trademarks, trade names, goodwill, design rights, database rights, and the rights to use and protect the confidentiality of information) arising from or in connection with the Services are our property or that of our licensors.

Apart from you, us, and the third party named by us for the purpose of managing the Plan and direct debits on our behalf, no one can derive any benefit from the terms of this Contract.

If during the term of this Contract we do not enforce our rights against you, or if we delay in doing so, this will not mean that we have waived our rights against you nor that you do not have obligations to comply with.

All notifications made under this Agreement will be made in writing and sent by email to the email address provided for this purpose.

We will retain and process your personal data in accordance with all applicable privacy and data protection laws, including Regulation (EU) 2016/679 (the "GDPR"). We have chosen Premier Vet Alliance Limited ("PVA") to administer the monthly direct debit payments of the Pet Care Plan you have subscribed to. In order for PVA to carry out these activities, we collect (on behalf of PVA) the personal and financial data you provide us under this Contract and then communicate this information to PVA (name, address, account number and bank, email address). Please refer to the PVA privacy policy presented below explaining the processing carried out by PVA on your data. We will only process those of your personal data and financial information that you provide us in this Contract that are necessary for the management and provision by us of the Services, including by communicating this data to PVA for the provision of the services it is responsible for, including for marketing purposes if you have authorized it (name, email address, mobile phone numbers, and names of the pets concerned). In this context, it may be necessary for us to communicate your contact details to our agents, employees, group companies, and other service providers. The personal data you have communicated to us under this Contract will be retained for the duration of the Contract, increased by the time necessary to meet our legal requirements. You will have the right to access, rectify, and delete your personal data by writing to the address listed on the front of this Contract.

If a court or any other competent authority decides that any of the clauses of this Contract is void, unwritten, illegal, or unenforceable, the clause will only be excluded from the rest of the clauses of this Contract, which will continue to have effect to the fullest extent permitted by law.

This Contract is subject to French law and the exclusive jurisdiction of the French courts. However, in the event of a dispute, you have as a consumer, the possibility before any legal action to resort to the mediation procedure provided for in articles L. 616-1 and following of the Consumer Code. The contact details of the consumer mediator of the veterinary profession are as follows: Consumer Mediator of the Veterinary Profession – National Council of the Order of Veterinarians – 34 rue Bréguet – 75011 Paris. You can also fill out an online form accessible at https://www.veterinaire.fr by sending it to the email address mediateur-conso@ordre.veterinaire.fr.

Premier Vet Alliance Limited (company number 07267818) ("PVA") is the administrator of your Pet Care Plan (the 'Plan') and collects your monthly direct debit payments on behalf of your veterinarian.

PVA takes the protection of your personal data extremely seriously. This privacy policy sets out the basis on which the data collected by PVA about you or that you indirectly provide to PVA, will be processed by PVA.

PVA will process the personal data and financial information provided by you under this Contract, and provided to PVA by your veterinarian, and all updates to this information provided by your veterinarian in the implementation of the Plan ('your Personal Data') in accordance with applicable data protection laws including Regulation (EU) 2016/679 (the 'GDPR').

PVA will use your personal data for the purpose of administering the Plan, including the collection of direct debits on behalf of your veterinarian. PVA will also share a limited and pseudonymized amount of your Personal Data with CACI Limited for analysis purposes so that PVA can improve the products and services it offers. PVA may also transfer your Personal Data in accordance with the global data modification process SEPA so that the recipient can assume responsibility for the collection or administration of direct debits on behalf of your veterinarian. This use by PVA of your Personal Data is justified by the fact that, as the administrator of the Plan, PVA has a business necessity to use your Personal Data for these purposes.

If you check the box to this effect on the front of your Contract, you authorize PVA to use your Personal Data to provide you on behalf of your veterinarian with information about the Services that may interest you. The legal basis for such use is that you have given your consent to the use of your Personal Data for marketing purposes. At any time, you can ask PVA to stop this use for marketing purposes and withdraw the consent you have given for the use of your Personal Data for this purpose by writing to the address below and/or to your veterinarian.

PVA will retain your Personal Data for as long as necessary to comply with the objectives set out in this privacy policy. If you have asked PVA to stop using your Personal Data for marketing purposes, your name and all related information will be kept on a suppression list to ensure that PVA no longer sends you marketing communications in the future.

Where relevant for the purposes described in this privacy policy, PVA may share your Personal Data with third parties involved in the execution of the Plan, including with regard to the collection or administration of direct debits (for example, the software publisher), PVA's third-party service providers (such as PVA's development partner and host), third parties managing PVA's direct marketing, and selected third parties in relation to any sale, assignment, or transfer of PVA's activities. However, PVA will not transfer your Personal Data outside the EEA (where you reside in the EEA).

You may: (a) access the information that PVA holds about you, and know for what purpose PVA uses this information; (b) correct inaccuracies in the information that PVA holds about you; and (c) in certain circumstances: (i) request PVA to erase the information it holds about you; (ii) receive a copy of any personal information provided to PVA by you directly or indirectly and request PVA to provide this information to a third party; (iii) restrict the use of your Personal Data by PVA; and (iv) object to the use of your Personal Data by PVA, including when this information is used for direct marketing purposes. You can exercise any of these rights by writing to PVA at the address indicated at the end of this document.

You have the right to complain to the competent supervisory authority of any competent jurisdiction regarding the use of your Personal Data by PVA, including the Commission Nationale de l'Informatique et des Libertés (CNIL), the competent authority for France.

If you wish to contact PVA about the use of your Personal Data, please write to the Data Protection Officer (DPO), Premier Vet Alliance Limited, New Bond House, Bond Street, Bristol, BS29AG, United Kingdom.